That would be our normal, land-line telephone service, if you aren't familiar with the name. Our phone's been out for a week now, maybe longer. I wasn't even aware of the failure until the BSU wanted to use the phone last Thursday after returning home on Wednesday night.
Anyway, the first attempt to call in for a service problem resulted in a promise of a technician within 48 hours. Naturally, the technician never appeared. On Christmas Day, I received the email saying that my repair work order had been closed. They obviously had to use email because the phone still wasn't working!
Today the spouse called back and the company claims the problem is in the house, not in the line. And they will be glad to send someone right out to troubleshoot the house problem on January 8, 13 days from now!
That's BS! That is the attitude of a company that is loosing and knows it! I have been wanting to ditch the phone company for several months now and go totally cellular but the BSU has resisted. She doesn't want to give up her full size hand set and the comfort of being wired to something she trusts. But maybe that will change now as she has to wait to use Noah's or my phone to call her sisters.
If I can, I'll get her to go cellular with the rest of the family. Alternately, I've been waiting for Comcast to get voice service in my neighborhood and there is always the Vonage possibility too.
C'mon MCI! If you want to keep my business you're going to have to respond to trouble calls faster than 13 days!
UPDATE: The BSU has caved! After dinner tonight and a pep talk from Noah and I, she has agreed to go wireless! Tomorrow night, we go find her a phone! I did get a phone working in the house by bypassing the house wiring and running a cable out through the window and connecting directly to the phone box. Its ugly but it works until we get switched over to completely wireless phone service.
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